Save money with all-in-one scheduling, dispatching & routing software for NEMT and Paratransit.

Software for NEMT

Your all-in-one solution, from import to billing.


Running your NEMT agency can be challenging. With so many working parts, finding a software solution that simplifies intake, streamlines communication, makes scheduling easy and efficient and collects data to report on is imperative. At ParaPlan, we’ve been working one-on-one with NEMT agencies since 1999. We understand the industry inside and out, and our all-in-one cloud-based software solution was designed to meet every need along a trip’s life.


Intake clients faster than ever

Use ParaPlan’s Smart Search to find the exact rider you need quickly.  Each upcoming reservation is displayed in the sidebar for quick access. See each rider’s entire historical snapshot, special needs and funding sources instantly. Never miss anything again. 


Make it easy to schedule & optimize your routes

ParaPlan is intuitive, and it’s built with dispatchers in mind. Easily lay out routes, then drag and drop trips. Or, add the auto-scheduling module and let ParaPlan do the hard work for you. 


“ParaPlan has allowed me to run my business virtually paperless and helps keep me more organized as everything is at the tip of my fingers. ParaPlan Notify saves me about 2 hours each day of confirmation calls.”

-Kirill Kononovich, JOY Transportation

Dispatch your way

Our Dispatch View is interactive and easy to follow. Trips change color as they are dispatched, picked up and dropped off to give dispatchers a quick way to assess the status of trips in progress. Easily select groups of trips, sort the list and apply powerful filters to see what you need, when you need it. 


Powerful driver app

Your drivers can perform their trips paper-free with an easy-to-use app that keeps them focused on the road.

Driver manifest
Digital signature capture
Turn-by-turn directions
Payment information
Live GPS tracking
Driver breaks


Gain insight into your operations

ParaPlan is built on Microsoft SQL Server. Our reporting services place that power into your hands. See your ridership, operational trends, billing and funding stream data in seconds. Gain insight with on-time reporting, then save time preparing NTD and FTA reports because we’ve already done them for you.


“Being able to quickly access client profiles for any changes, whether just updating the client information or scheduling rides, has improved our operation. Digital dispatching gives dispatchers quick access to drivers and client info. If we need to switch clients to a different bus, it is easily done. We can’t speak highly enough about the support.”

-Nettie, Senior Dispatcher, Goose Creek Transit

Get a free quote


With a few pieces of information, we’ll provide you with a pressure-free quote in a few hours. If you decide ParaPlan is the right fit for your Paratransit business, your first 30 days are free.